Privacy Policy

Introduction

This Privacy Policy describes how Morbi Maven (hereinafter referred to as “we,” “our,” or “us”) collects, uses, shares, protects, or otherwise processes your information/personal data through our website www.morbimaven.com (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Personal Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to:

Personal Data: Name, date of birth, address, telephone/mobile number, email ID, or proof of identity/address shared during registration or while using our Platform.
Sensitive Personal Data: Bank account, credit/debit card details, payment instrument information, biometric data (if applicable and opted for), all collected with your consent and in accordance with applicable laws.

You always have the option to not provide certain information by choosing not to use a particular service or feature on the Platform. We may also collect:

Your behavior and preferences on the Platform.
Transaction-related information on the Platform and from third-party business partner platforms.

If personal data is collected directly by third-party business partners, their privacy policies will apply. We are not responsible for the privacy practices or content of third-party privacy policies, and we recommend you review them before providing any information.

Warning: If you receive any request for personal data such as debit/credit card PINs, net banking, or mobile banking passwords claiming to be from Morbi Maven, do not provide such information. If you have already disclosed it, immediately report it to the appropriate law enforcement agency.

Usage of Personal Data

We use personal data to:

Provide services you request.
Assist in order handling and fulfillment.
Enhance customer experience.
Resolve disputes, troubleshoot issues, and enforce our terms and conditions.
Inform you about offers, products, services, and updates.
Detect and protect against fraud and other criminal activity.
Conduct marketing research and analysis.

We may use your data for marketing purposes, but you will always have the option to opt out.

Sharing of Personal Data

We may share your personal data internally within our group entities, affiliates, and corporate entities to provide access to products/services. These entities may market to you unless you explicitly opt out.

We may disclose personal data to:

Sellers, business partners, logistics partners, payment service providers, and other third-party service providers as required to provide our services.
Government agencies or authorized law enforcement agencies when required by law.
Third parties to enforce our terms, respond to claims, or protect the rights, property, or personal safety of our users or the public.

Security Precautions

We adopt reasonable security practices to protect your data from unauthorized access, disclosure, loss, or misuse. However, the transmission of information over the internet is not completely secure. By using the Platform, you accept the inherent risks of data transmission.

Users are responsible for safeguarding their login credentials and account information.

Data Deletion and Retention

You may delete your account by visiting your profile settings or contacting us. Note:

Deletion requests may be delayed or refused in case of pending claims, grievances, or shipments.
Once deleted, your account and related data cannot be retrieved.
We retain your data only for as long as required for its intended purpose or as mandated by law.

We may retain anonymized data for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to:

The collection, use, storage, disclosure, and processing of your information as per this Privacy Policy.
Contact via SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.

You may withdraw your consent by contacting the Grievance Officer. Withdrawal of consent may restrict or deny the provision of services requiring such data.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Please review this policy periodically for updates. We may notify you of significant changes as required by law.

Grievance Officer

For concerns or questions about this Privacy Policy, please contact:

Raj Kumar Sen
Grievance Officer and Owner
Email: support@morbimaven.com

By using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for choosing Morbi Maven!